FAQ

  • What Are KEDZ Home Services’ Business Hours?

    KEDZ Home Services operates Monday to Friday from 8:00 AM to 5:00 PM, with closures on weekends and all statutory holidays. If your scheduled appointment falls on a holiday, we will contact you in advance to reschedule at your convenience. We recommend booking a few days to a week in advance, especially during peak seasons like spring and fall, as availability can fill up quickly. While same-day service is not guaranteed, we do our best to accommodate urgent requests when possible. If you have any special scheduling needs or inquiries, feel free to reach out, and our team will be happy to assist!

  • How do I book a service?

    You can book online through our website’s booking form or contact us directly via phone or email.

  • Do you use a scissor lift for higher windows and difficult-to-reach areas?

    Yes, KEDZ Home Services utilizes a scissor lift for commercial and new build window cleaning, as well as exterior caulking projects that require access to higher elevations. This ensures safe and efficient cleaning while maintaining high-quality results. Our trained professionals follow all safety protocols when operating lift equipment.

  • What happens if it rains on my scheduled service day?

    We monitor the weather closely. Light rain won’t affect the cleaning process, but in the case of heavy rain or storms, we will reschedule your appointment at no extra charge.

  • What is KEDZ Home Services’ Cancellation Policy?

    We understand that plans can change, and we strive to be as flexible as possible. Our cancellation and rescheduling policy is as follows:

    Cancellations made 48 hours or more in advance – You will receive a full refund of your deposit.

    Cancellations made less than 48 hours in advance – The deposit is non-refundable due to the short notice.

    Rescheduling is allowed with at least 24 hours' notice – You may reschedule your appointment without penalty, as long as you notify us at least 24 hours in advance.

    If you need to cancel or reschedule, please contact us as soon as possible to make arrangements. We appreciate your understanding and cooperation!

  • Are your cleaning products safe for pets and plants?

    Yes! We use eco-friendly and non-toxic cleaning solutions that are safe for pets, plants, and the environment.

  • What is included in your commercial window cleaning service?

    Our commercial window cleaning service covers the removal of dirt, grime, fingerprints, and environmental buildup on exterior windows. We use industry-grade tools and cleaning solutions to provide a streak-free finish. Services are available for low-rise commercial properties up to three storeys, with flexible scheduling to minimize disruptions to your business operations.

  • What makes new build window cleaning different from regular window cleaning?

    New build window cleaning involves the removal of construction debris, such as paint splatter, cement, silicone residue, and dust, which requires specialized techniques and tools. Unlike regular window cleaning, this service ensures newly installed windows are spotless and free from post-construction contaminants, preparing them for final inspections or move-in readiness.

  • Do you clean interior windows?

    At this time, we specialize in exterior window cleaning.

  • What types of properties do you clean?

    We provide exterior window cleaning for both residential and commercial buildings up to three stories high. This includes houses, townhomes, condos, storefronts, office buildings, and low-rise commercial properties.

  • How often should I get my windows cleaned?

    For the best results, we recommend:

    ● Residential properties: At least twice a year (Spring & Fall)

    ● Commercial properties: Monthly or seasonal to maintain a clean and professional appearance

  • How much does window cleaning cost?

    You can get an instant quote and book online through our website!

  • Do you offer recurring cleaning plans?

    Yes! We offer one-time, additional, or recurring.

  • Why is exterior caulking important for new buildings?

    Exterior caulking is essential for sealing gaps, preventing water leaks, and improving energy efficiency in a new building. Proper caulking protects against weather damage, mold growth, and air drafts, enhancing both durability and insulation. KEDZ uses high-quality, weather-resistant caulking materials to ensure long-lasting protection.

New Build Exterior Caulking

Proper exterior caulking is essential in new constructions to seal joints and seams, preventing water infiltration, air leaks, and energy loss. KEDZ offers professional exterior caulking services, utilizing high-quality materials suitable for various substrates commonly found in modern buildings. Their expertise ensures that the building envelope is watertight and energy-efficient, contributing to the structure's longevity and performance.

Residential Window cleaning

KEDZ provides exterior window cleaning services for detached houses, semi-detached houses, and townhouses up to three storeys. The process involves the removal of dirt, grime, and environmental pollutants that accumulate on window surfaces. Regular cleaning not only enhances the aesthetic appeal of a home but also extends the lifespan of windows by preventing the degradation of glass and frames. KEDZ recommends scheduling window cleaning services twice a year to maintain optimal clarity and condition.

New Build Window Cleaning

For newly constructed buildings, windows often have residues such as construction debris, cement splatter, and paint overspray. KEDZ specializes in post-construction window cleaning, employing techniques and tools designed to safely and effectively remove these contaminants without damaging the glass or surrounding materials. This service ensures that the windows are pristine and ready for occupancy.

Commercial Window Cleaning

KEDZ extends its window cleaning services to commercial properties up to three storeys. Understanding the importance of a clean and professional appearance for businesses, they offer routine maintenance schedules tailored to the client's needs. Their commercial window cleaning includes the removal of environmental pollutants, fingerprints, and smudges, ensuring a clear and welcoming view for both employees and customers.